Terms & Conditions

Terms and Conditions of Course Bookings

Payment of a deposit will secure your place on a course. Once your deposit is received you will be sent full details of the location, times and other information you will need regarding the course. Full payment is then due one month before the workshop begins.

If you are unable to attend a course you have booked onto, the deposit, or full fee if you have paid it, is refundable until 30 days prior to the workshop, minus an admin charge of £25. Thereafter, up until the day before the workshop, a £50 admin fee will apply. If you do not make it to the course or leave during it, any refunds are at the discretion of the Upledger Institute UK. All cancellation notices must be received in writing or email. Cancellation policies vary for advanced classes, as well as any that are privately sponsored. Please call for specific queries.

Alternatively, the deposit or full payment can be transferred to another course subject to availability. In most instances these will not be subject to an admin fee. For advanced classes an admin fee will still be charged due to the work involved in filling the place.

Should we have to cancel a course you will receive a refund or credit note (whichever you prefer) for the full amount of fees paid. In the unlikely event of this occuring we are sorry, but we are not liable for any expenses incurred in preparing to attend the course. However, as much notice and consideration as possible will be given.

Within the booking process it is stated that it is expected that you are a qualified healthcare practitioer and that any doubts about this should be raised with the office before booking. If this has not been done then the Upledger Institute UK is not liable for any misunderstandings or expenses that have occured.

Terms and Conditions of Product Purchase and Our Delivery Policy

When you order products from us they will be shipped as soon as the payment is received. If you have used used the cheque or BACS transfer payment options we will notify you when payment is received and when your order is shipped .

Shipping costs are based on total weight of products bought and are quoted at standard 2-3 day delivery Post Office charges; if you need your items any quicker than this please contact the office we are happy to arrange this, subject to your payment of any additional charges.

When buying online you are also able to select the option to pick the products up at a course if you prefer, in which case you will not be charged shipping and we will have it ready for you on that course.

Should there be a delay in sending out a product for any reason we will let you know why and keep you informed as to when you can expect to receive your goods.

If a product arrives in a damaged condition please let us know within 14 days and we will usually arrange a replacement to be shipped to you.

If you wish to return a product you may do so and as long as it is in as new condition we will refund the full amount but, we regret, not the postage.

We hope you feel these are fair enough terms and conditions. Please get in touch if you have any queries or concerns.

Thank you!