Terms and Conditions of Course Bookings

Payment of a deposit will secure your place on a course. Once your deposit is received you will be sent full details of the location, times and other information you will need regarding the course. Full payment is then due one month before the workshop begins.

If you are unable to attend a course you have booked onto, the deposit, or full fee if you have paid it, is refundable until 30 days prior to the workshop, minus an admin charge of £50. Thereafter, up until the day before the workshop, a £100 admin fee will apply. If you do not make it to the course or leave during it, any refunds are at the discretion of the Upledger Institute UK. All cancellation notices must be received in writing or email. Cancellation policies vary for advanced classes (and typically are non-refundable unless we are able to resell your place), as well as any that are privately sponsored. Please call for specific queries.

Alternatively, the deposit or full payment can be transferred to another course subject to availability. In most instances these will not be subject to an admin fee the first time, unless very late notice, further transfers may incur an admin fee as above. For advanced classes an admin fee will still be charged due to the work involved in filling the place.

Refunds for any courses not attended must be requested in writing within 12 months of the initial course that was booked.

Should we have to cancel a course you will receive a refund or credit note (whichever you prefer) for the full amount of fees paid. In the unlikely event of this occurring we are sorry, but we are not liable for any expenses incurred in preparing to attend the course. However, as much notice and consideration as possible will be given.

Within the booking process it is stated that it is expected that you are a qualified healthcare practitioner and that any doubts about this should be raised with the office before booking. If this has not been done then the Upledger Institute UK is not liable for any misunderstandings or expenses that have occurred.

Should the price of courses change you will be given plenty of advanced warning to secure a course at the previously agreed price.

Additional Terms and Conditions for the Core Pack or staged payments

If you change your mind at any point in the programme you will be liable only for the Core Pack deposit and the cost of any classes you have taken up until that point. If you have not fully paid for a class you will be additionally liable for that remaining balance at the courses usual cost. We will refund you any extra payments you have made less a £50 admin fee.

You are not committed to particular course dates and if you reserve a place on one you are free to change it within one month of its start date with no extra charge. Depending on circumstances there may be a small administrative fee if you need to change last minute.

There is no a time limit for completing the core courses*, and we guarantee no price increases for 3 years. if there are courses remaining after that length of time and if prices of general courses have increased there may be a small additional increase to cover that change. We will give you advanced warning of this however.

**There is no time limit as long as you keep in touch with us and we know you are still working your way towards your next course. If we don’t hear anything from you for 3 years or more, we will assume you have given up and any overpayments will not be refundable after that time.

NB: To qualify as a CranioSacral Therapist you will also have to become a member of the Cranio Sacral Society.

Staged Payments: this works in the same way as usual payments. If you want to transfer to a different course you can do so at no extra cost, unless it is within 30 days of the courses start date in which case there may be a small fee depending on how late it is; if you wish to be refunded for a course you are unable to attend we will refund all the payments you have made to that point less a £50 admin fee. Refunds must be requested within 12 months of the initial course booked. 

Terms and Conditions of Product Purchase and Our Delivery Policy

When you order products from us they will be shipped as soon as the payment is received. If you have used the cheque or BACS transfer payment options we will notify you when payment is received and when your order is shipped .

Shipping costs are based on total weight of products bought and are quoted at standard 2-3 day delivery Post Office charges; if you need your items any quicker than this please contact the office we are happy to arrange this, subject to your payment of any additional charges (and our being in the office).

When buying online you are also able to select the option to pick the products up at a course if you prefer, in which case you will not be charged shipping and we will have it ready for you on that course.

Should there be a delay in sending out a product for any reason we will let you know why and keep you informed as to when you can expect to receive your goods.

If a product arrives in a damaged condition please let us know within 14 days and we will usually arrange a replacement to be shipped to you.

If you wish to return a product you may do so and as long as it is in as new condition we will refund the full amount but, we regret, not the postage.

We are unable to offer a refund for any online digital purchases.

We hope you feel these are fair enough terms and conditions. Please get in touch if you have any queries or concerns.

Thank you!


Due to the litigious society in which we live, the following disclaimer is provided on the advice of counsel. Attendance at The Upledger Institute courses requires you to hold The Upledger Institute and its representatives not liable and harmless from litigation for any injury, accident or undesirable effect that may occur at the meeting site, from their equipment, and/or from other attendees.

This is to include, but is not limited to, faulty elevators, slippery stairs or walkways, falling light fixtures, breaking chairs, collapsing tables and pre-existing medical conditions. If you are more comfortable bringing your own equipment, including a treatment table, you are welcomed and encouraged to do so. The Upledger Institute and its representatives are also not liable for any injury, accident or undesirable effect that may occur due to any equipment another party, such as a fellow participant, may bring in. This is to include, but is not limited to, a treatment table that may be shared or be the cause of an accident or injury.

There may be certain pre-existing medical conditions that are contra-indicated for the course work you are attending. It is your responsibility to inform the staff of any pre-existing conditions prior to the course or the practice sessions.

It is also agreed that The Upledger Institute and its representatives are held not liable for any inappropriate behaviour or actions by any persons encountered at the seminar. This is to include, but is not limited to, hotel or meeting-site staff, other participants, teaching assistants and UI staff. If you encounter any inappropriate behaviour, please notify the Teacher or Facilitator immediately. If this is not possible, please contact The Upledger Institute office directly.

Pregnancy Policy

A person may attend an Upledger Institute class when they are pregnant. It is recommended that you make it known to the instructor prior to the start of class. They will inform you of any restrictions.

Website Policy

In no event will The Upledger Institute (UI) be liable for damages of any kind, including, without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use UI’s website or its content, or any other information provided on the website or in specific products and services offered through the website. While UI takes reasonable steps to determine the accuracy and completeness of the content contained on its website, UI disclaims all warranties as to the accuracy, completeness, adequacy, timeliness and your ability to use such content. You assume sole responsibility for your results using any content from UI’s website.